German/English Community Moderation and Engagement
Business Unit: Consumer Services
Direct Reports: Head of Children's Community and Moderation
Contract: Freelance, work from home
Start Date: TBD, but on or before the 1st of July 2013
Overview
The LEGO brand is committed to quality. As employees of this leading toy manufacturer, we care about the safety and development of children, whether they are playing with a LEGO toy or visiting our online LEGO platforms. Today, parents have come to expect, and trust, that all LEGO offerings are fun and safe. We have a great reputation at stake and want to exceed these expectations.
We are looking for a confident and experienced moderation and community specialist who can help add to a positive and pro-active team ethic. This position includes examining all user generated content submitted to the LEGO.com website by kids and older fans, deciding if it should be approved or rejected for public viewing and engaging with the user base to provide support and to create an atmosphere of creativity, friendliness and fun. With over 200,000 message board posts and 100,000 gallery objects being submitted each month, a good eye for detail, a level head and an ability to work efficiently are essential characteristics to be successful. Consumer and brand focus are also essential to performing this job well.
Key Accountabilities
Tasks including but are not limited to:
• Moderation of user generated content
• User engagement
• Community initiative input and execution
• Statistical reporting
• User feedback gathering for business reporting
• Participation in regular moderation meetings with management team
• Input into team roadmap
Qualifications, Knowledge, Skills
• You must have either experience of moderation and online communities or of an online children-oriented customer facing role.
• You must be a pro-active, flexible, positive, helpful, passionate and respectful individual.
• You must have the ability to act well under pressure and have experience of keeping cool when others are flustered.
• You must have strong overall understanding of kids' Internet space.
• Excellent written, verbal and communication skills (English) are essential.
• You must be web savvy, including solid working knowledge of Microsoft Office, and able to solve minor technical issues on own PC.
• You must have the ability to prioritize and multi-task.
• You must be flexible in your availability, including the ability to work weekends and outside of normal office hours.
• Fluency in German is required
Please send resume/cv and cover letter
http://sfbay.craigslist.org/sfc/etc/3845839722.html
Direct Reports: Head of Children's Community and Moderation
Contract: Freelance, work from home
Start Date: TBD, but on or before the 1st of July 2013
Overview
The LEGO brand is committed to quality. As employees of this leading toy manufacturer, we care about the safety and development of children, whether they are playing with a LEGO toy or visiting our online LEGO platforms. Today, parents have come to expect, and trust, that all LEGO offerings are fun and safe. We have a great reputation at stake and want to exceed these expectations.
We are looking for a confident and experienced moderation and community specialist who can help add to a positive and pro-active team ethic. This position includes examining all user generated content submitted to the LEGO.com website by kids and older fans, deciding if it should be approved or rejected for public viewing and engaging with the user base to provide support and to create an atmosphere of creativity, friendliness and fun. With over 200,000 message board posts and 100,000 gallery objects being submitted each month, a good eye for detail, a level head and an ability to work efficiently are essential characteristics to be successful. Consumer and brand focus are also essential to performing this job well.
Key Accountabilities
Tasks including but are not limited to:
• Moderation of user generated content
• User engagement
• Community initiative input and execution
• Statistical reporting
• User feedback gathering for business reporting
• Participation in regular moderation meetings with management team
• Input into team roadmap
Qualifications, Knowledge, Skills
• You must have either experience of moderation and online communities or of an online children-oriented customer facing role.
• You must be a pro-active, flexible, positive, helpful, passionate and respectful individual.
• You must have the ability to act well under pressure and have experience of keeping cool when others are flustered.
• You must have strong overall understanding of kids' Internet space.
• Excellent written, verbal and communication skills (English) are essential.
• You must be web savvy, including solid working knowledge of Microsoft Office, and able to solve minor technical issues on own PC.
• You must have the ability to prioritize and multi-task.
• You must be flexible in your availability, including the ability to work weekends and outside of normal office hours.
• Fluency in German is required
Please send resume/cv and cover letter
- Telecommuting is ok.
- This is a part-time job.
- This is a contract job.
- Principals only. Recruiters, please don't contact this job poster.
- Please do not contact job poster about other services, products or commercial interests.
http://sfbay.craigslist.org/sfc/etc/3845839722.html
posted by Margie | 9:34 p.m.
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